Managed IT Services
Built for Growing
Small Businesses
FastSupport.io delivers enterprise-grade IT management for businesses with 10–100 users. AI-analyzed tickets, proactive monitoring, and expert technicians — all under one flat monthly fee.
Complete IT Coverage.
One Flat Monthly Fee.
Everything your business needs to stay secure, productive, and online — managed by our team of certified IT professionals.
24/7 Help Desk Support
Your team gets expert IT help around the clock. Phone, email, or chat — we respond fast so your people stay productive.
- Under 1-hour guaranteed response
- Remote & on-site support
- AI-triaged ticket routing
- Dedicated account manager
Proactive Monitoring & RMM
We watch your systems 24/7 and fix problems before they affect your business. No more surprise outages.
- Real-time endpoint monitoring
- Automated patch management
- Performance alerts & reporting
- Hardware health tracking
Cybersecurity Protection
Multi-layered security to protect your business from ransomware, phishing, and data breaches.
- Endpoint detection & response (EDR)
- Email security & anti-phishing
- Security awareness training
- Dark web monitoring
Cloud Services & Microsoft 365
Seamless migration, management, and optimization of your cloud infrastructure and Microsoft 365 environment.
- Microsoft 365 management
- Cloud migration & setup
- SharePoint & Teams support
- License optimization
Backup & Disaster Recovery
Automated, encrypted backups with rapid recovery. Your data is always protected and recoverable.
- Automated daily backups
- Offsite & cloud storage
- Tested recovery procedures
- Business continuity planning
AI-Powered IT Intelligence
Our AI analyzes every ticket, predicts issues before they occur, and gives technicians instant resolution guidance.
- Automatic ticket analysis
- AI-generated resolution steps
- Predictive issue detection
- Intelligent escalation routing
Your Tickets Are Analyzed by AI Before a Technician Even Sees Them
Every support request is instantly processed by our AI engine, which diagnoses the issue and prepares a resolution path — so your technician arrives with the answer, not just the question.
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Instant Ticket Analysis
The moment a ticket is submitted, AI categorizes the issue, assesses severity, and identifies the most likely root cause — in seconds.
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AI-Generated Resolution Steps
Technicians receive step-by-step resolution guidance before they even open the ticket, dramatically reducing resolution time.
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Predictive Issue Detection
Our monitoring AI identifies patterns that precede failures — and triggers proactive fixes before your users ever notice a problem.
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Smart Escalation Routing
Complex issues are automatically routed to the right specialist with full context, eliminating the frustrating "explain it again" experience.
Up and Running in 4 Simple Steps
From your first call to fully managed IT — we handle everything with minimal disruption to your business.
Discovery Call
We learn about your business, current IT setup, and pain points. No pressure, no obligation — just an honest conversation.
IT Assessment
Our team audits your existing infrastructure, identifies security gaps, and documents everything we'll be managing.
Onboarding
We deploy our monitoring agents, configure your helpdesk, and brief your team — typically completed within 5 business days.
Fully Managed
Your IT is now proactively monitored, secured, and supported. You focus on your business — we handle everything else.
Flat Monthly Pricing.
No Surprises.
Per-user pricing that scales with your business. All plans include our AI-powered support engine and 24/7 monitoring.
For small teams getting started with managed IT. Covers the essentials.
- 24/7 help desk support
- Remote monitoring & management
- Patch management
- Basic antivirus & endpoint protection
- Monthly reporting
- Advanced cybersecurity
- Backup & disaster recovery
- AI ticket intelligence
The complete package for growing businesses that need full IT coverage.
- Everything in Starter
- Advanced cybersecurity (EDR)
- Email security & anti-phishing
- Backup & disaster recovery
- AI-powered ticket analysis
- Microsoft 365 management
- Quarterly business reviews
- vCIO strategic consulting
For businesses that need strategic IT leadership alongside full management.
- Everything in Professional
- vCIO strategic consulting
- IT roadmap & budgeting
- Compliance support (HIPAA, SOC 2)
- Security awareness training
- Priority response SLA (<30 min)
- Dedicated senior technician
- Custom integrations & automation
All plans require a minimum of 10 users. Pricing is per user per month, billed monthly. Contact us for custom enterprise quotes.
Frequently Asked Questions
Everything you need to know about our managed IT services.
We specialize in small to mid-sized businesses with 10 to 100 users. This is our sweet spot — large enough to need professional IT management, but small enough that enterprise-level MSPs often overlook you. We give you the same quality of service that Fortune 500 companies get, at a price that makes sense for your business.
When a support ticket is submitted — whether by phone, email, or our portal — our AI engine immediately analyzes the issue description, cross-references it with your device history and known issue patterns, and generates a diagnosis with step-by-step resolution guidance. Your technician receives this analysis before they even open the ticket, which is why our average resolution time is under an hour.
Our standard SLA is under 1 hour for all tickets. Critical issues (server down, security breach, complete outage) are escalated immediately with a 15-minute response target. Enterprise plan clients receive a guaranteed 30-minute response for all priority levels.
We offer month-to-month agreements with a 30-day cancellation notice. We also offer discounted annual plans for clients who prefer price certainty. We believe our service quality is what keeps clients — not contract lock-in.
Absolutely. We manage IT for fully remote, hybrid, and in-office teams across the United States. Our cloud-first approach means we can monitor, manage, and support your users wherever they work — from home offices to multiple physical locations.
Onboarding typically takes 5 business days. We start with a discovery call, then conduct a full IT audit of your environment. We deploy our monitoring and management agents remotely (no disruption to your team), configure your helpdesk, document your entire IT environment, and brief your team on how to submit tickets. By day 5, you're fully managed.
Ready to Stop Worrying
About Your IT?
Book a free 30-minute discovery call. We'll review your current setup, identify your biggest risks, and show you exactly how we'd manage your IT — no obligation.
🔒 No commitment required. We'll respond within 24 hours.